Privacy Policy

1. Introduction
Ascend Intelligent Solutions LLC (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website (https://sites.google.com/ascendintelligent.co/ascendintelligent/home) (the “Site”), submit service requests, and use our automation services.

2. Information We Collect
We may collect the following categories of personal information:

Contact information such as name, email address, phone number, and service location/address.
Service request details such as type of service needed, preferred date/time, and location.
Automated information: IP addresses, browser/device data, and analytics when you visit the Site.
SMS consent data: confirmation that you opted in to receive SMS and email communications from us.

3. How We Use Your Information
We use your personal information to:

Respond to your service inquiries and schedule appointments.
Send confirmations, scheduling reminders, and support updates via email or SMS.
Improve our Site and services, monitor usage, and analyse trends.
Comply with legal obligations and protect our rights and property.

4. Disclosure of Your Information
We will not sell your personal information. We may share your information with third-party service providers who assist us in delivering our services (for example, messaging platforms, analytics services) under strict confidentiality. We may also disclose information if required by law or to protect our rights.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to gather information on how you use our Site, enable certain functionalities, and improve our service. You can set your browser to refuse cookies, although this may affect your ability to access certain features.

6. Data Security and Retention
We implement reasonable administrative, physical, and technical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We retain personal information only as long as necessary for the purposes described in this policy, or as required by law.

7. Your Rights
Depending on your jurisdiction, you may have rights including the right to:

Access and receive a copy of your personal information.
Correct or update your personal information.
Delete your personal information (subject to certain exceptions).
Withdraw your consent for communications (via “STOP” for SMS or unsubscribing from email).
To exercise any of these rights, please contact us at the email below.

8. International Transfers
If you are located outside the United States and submit your information to us, your personal information may be transferred to and processed on servers located within the U.S. By submitting your information, you consent to such transfer, processing and storage.

9. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete such information.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective date” at the top of the policy. We encourage you to review this page periodically. If the changes are material, we will notify you via email or through our Site.

11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:
Email: support@ascendintelligent.co
Address: [5511 Parkcrest Dr, Suite 103, Austin Tx, 78731]
Phone: [972-639-4837]